These terms apply to your use of the website and to every product you buy through it. In these terms, "Site" means the online storefront you are using, including shopping.perksportal.com.au and each additional storefront listed in Schedule C.

The Site is operated by Ticketmates Australia Pty Ltd (ABN 73 127 532 147) ("Ticketmates", "we", "us", "our"), a wholly owned subsidiary of Gratifii Limited. Ticketmates is the merchant of record for all transactions made on the Site.

The Site may be presented under the brand of a partner organisation, such as an auto club or a member benefits program. The Partner makes the Site available to its members. The Partner is not the seller of the products offered on the Site and is not responsible for fulfilling your order.

By accessing the Site or placing an order, you agree to these terms. If you do not agree to them, please do not use the Site.

These terms are read together with our Privacy Policy, the Site-specific terms in Schedule C, the product-type terms in Schedule A or Schedule B, and any terms shown on the product listing. If there is an inconsistency, the following order of precedence applies:

• the Australian Consumer Law and any other law that cannot be excluded;
• Schedule C (Site-specific terms);
• Schedule A or Schedule B, whichever applies to the product;
• the clauses of these terms; then
• the product listing.

Despite clause 1.5, where a product listing offers you terms more favourable than these terms, the listing applies to that product.

You must be at least 18 years old and have legal capacity to enter into a contract to place an order.

Access to the Site, or to particular products or Member Prices, may be restricted to current members of the Partner program. We may verify your eligibility at any time and may cancel an order and refund you in full if you are not eligible.

You must provide accurate and current information when you place an order, and keep it up to date.

You are responsible for keeping your account credentials secure and for all activity carried out under your account. Tell us promptly if you believe your account has been accessed without your authority.

Products can only be delivered to the destinations shown at checkout for the relevant Site, as set out in Schedule C.

Product descriptions, specifications, inclusions, exclusions and validity periods are prepared by Sellers. We may review listings before they are published, but the Seller is responsible for their accuracy.

Images are indicative only. Packaging, colour and minor specifications may vary from the image shown.

Availability shown on the Site is accurate at the time of display but is not guaranteed. If a product becomes unavailable after you order it, we will contact you and either refund you in full or offer you an alternative.

A Seller may change a product’s dates, price, inclusions, coverage or eligibility requirements. We may cancel, change or substitute a product for any reason. Where we do, we will make reasonable efforts to notify you in advance and to amend or reissue your order. If you are not satisfied with the alternative offered, you are entitled to a full refund of the price you paid.

Product range, pricing and delivery options may differ between Sites.

Unless the offer states otherwise, a promotional or coupon code may be used once only, per code, per customer account.

Codes have no cash value, are not transferable, cannot be redeemed for cash, and cannot be used together with another offer unless expressly stated.

Codes expire on the date stated in the offer.

Splitting a purchase across multiple orders or accounts in order to reuse a code, or otherwise attempting to circumvent a usage limit, is a breach of these terms. Where we reasonably believe this has occurred we may cancel the affected orders and refund them, reverse the discount applied, withdraw access to future offers, or suspend or close the account.

We accept Visa and Mastercard, together with any additional payment methods listed in Schedule C for the relevant Site. Accepted methods are shown at checkout.

Full payment is required at the time you place your order.

We do not apply a surcharge for paying by card. Any other fee, including a booking or handling fee or a fee applied by a Partner that is not a card surcharge, applies only where it is displayed at checkout before you confirm payment and is recorded in Schedule C.

Payments are processed by our third party payment service provider. We do not store your full card details.

The descriptor that will appear on your card or bank statement for the relevant Site is set out in Schedule C.

If a payment is declined, reversed or charged back, we may cancel your order, suspend fulfilment, or recover the amount owed from you.

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the ACL or any other law that cannot lawfully be excluded, restricted or modified.

The returns and refund arrangements in clause 12 and in Schedules A and B are in addition to your rights under the ACL, not a substitute for them.

Where a failure is major, you choose whether to receive a refund or a replacement. Where a failure is not major, we or the Seller may choose to repair, replace or refund within a reasonable time.

The statement at the start of this clause is in the form required by the Australian Consumer Law. It applies to goods and services supplied through the Site, whether they are supplied by us or by a Seller. Where a product also comes with a warranty against defects given by a Seller or a manufacturer, the terms of that warranty and the contact details for making a claim under it are shown on the listing or provided with the product.

Some products are also subject to the terms of the Seller, venue or operator — for example redemption conditions, booking conditions, age restrictions or conditions of entry. Those terms are shown on the listing or on the voucher before you purchase. A term of a Seller, venue or operator that was not disclosed to you before you purchased does not apply to your order.

Please read those terms before you buy. Where a product has been booked for a specified date, the operator’s cancellation and amendment terms apply in addition to clause 12.

Availability shown at the time of booking may change for reasons outside our control. Where your booking is with a third party operator, we recommend you reconfirm it with the operator before making other travel or event arrangements.

Members of an auto club or other membership program may be asked to present a valid membership card, together with the order confirmation or voucher, when redeeming a product.

You may use the Site for lawful personal purposes only.

You must not:

• purchase products for commercial resale without our written consent;
• scrape, crawl, harvest or copy content or data from the Site, other than ordinary browsing and printing for personal use;
• interfere with, probe or attempt to circumvent the security of the Site, or introduce malicious code;
• use another person’s account, or misrepresent your identity or membership status;
• place fraudulent, speculative or automated orders; or
• use the Site in a way that damages it, or that interferes with another user’s use of it.

If you submit a review, rating, photograph or other content to the Site, it must be your own, accurate, and not unlawful, misleading or offensive. We may remove content at our discretion. You grant us a non-exclusive, royalty free licence to use, reproduce and display that content in connection with the Site.

We handle your personal information in accordance with our Privacy Policy, the Privacy Act 1988 (Cth) and the Australian Privacy Principles. The Privacy Policy for the relevant Site is linked in Schedule C.

To fulfil your order we share the information necessary to do so — including your name, delivery address, contact details and order details — with the Seller, and with carriers and our payment service provider. Some of these recipients may be located outside Australia, or may store or process your information outside Australia. Our Privacy Policy identifies the countries involved where we are reasonably able to do so, and sets out the steps we take before disclosing your information overseas. Where the Site operates under a Partner brand, we may share membership verification and aggregated program reporting with the Partner.

We will send you transactional messages about your order, such as order and dispatch confirmations. These are not marketing messages and you cannot opt out of them while an order is in progress.

We will only send you marketing communications where you have consented to receive them. You can withdraw consent at any time using the unsubscribe link in any marketing message, in your account settings, or by contacting customer support. Every marketing message we send identifies us as the sender and includes an unsubscribe facility that remains available for at least thirty (30) days after the message is sent.

We may use automated checks to detect fraud, promotional abuse and payment risk in connection with your order or account. We will not rely on an automated check alone to close your account or to withhold a refund under clause 20, and our Privacy Policy explains how we handle information used for these checks.

Nothing in this clause limits or excludes your rights under clause 11.

Where the goods or services supplied are not of a kind ordinarily acquired for personal, domestic or household use or consumption, our liability for a failure to comply with a consumer guarantee is limited, to the extent permitted by section 64A of the ACL and at our option, to replacing or resupplying the goods or services, paying the cost of replacement or resupply, or refunding the price paid.

Otherwise, and to the extent permitted by law:

• we are not liable for indirect, special or consequential loss, loss of profit, loss of opportunity or loss of data; and
• our total liability in connection with an order is limited to the amount you paid for that order.

Except where we are the supplier of the product, we are not liable for the acts or omissions of a Seller, carrier, venue or operator beyond our obligations under these terms and the ACL.

The Site is provided on an "as is" basis. We do not warrant that it will be uninterrupted or error free.

You indemnify us against reasonable loss or liability we suffer to the extent it is caused by your breach of clause 15 or by fraudulent use of the Site by you or through your account. This indemnity does not extend to loss or liability caused by our own act or omission, or to indirect or consequential loss.