We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By using the Marketplace, you acknowledge that your personal information will be handled as described in this policy.

• What we collect: Only the personal information we reasonably need to run the Marketplace and fulfil your orders.
• How we use it: To process, deliver and support your orders, confirm your member eligibility and, where you agree, send you offers.
• Who we share it with: The Seller who fulfils your order, delivery providers, and the service providers who help us run the Marketplace and process payments. We do not sell your personal information.
• How you sign in: You access the Marketplace through your existing member program, which shares your basic details with us.
• Your choices: You can access and correct your information and unsubscribe from marketing at any time.
• How we protect it: We use industry-standard security, and card payments are handled by PCI DSS-compliant payment providers.

Access to the Marketplace is through your member program, so we cannot offer anonymous access or ordering. We do not intentionally collect sensitive information (such as health information) and ask that you do not provide it.

• process your order and pass it to the relevant Seller for fulfilment and delivery;
• process payments, refunds and chargebacks, and detect and prevent fraud;
• identify you when you sign in through your member program and confirm your eligibility for member offers;
• send order confirmations, delivery updates and other service messages;
• handle enquiries, complaints, returns and warranty claims;
• send you marketing where you have consented or where otherwise permitted by law;
• improve the Marketplace, including through analytics; and
• meet our legal obligations, including consumer, tax and record-keeping laws.

We do not sell your personal information.

Cookies are small files stored on your device. We use them to maintain your signed-in session, remember your cart and preferences, secure the Marketplace and understand how it is used. We use Google Analytics to analyse site usage. You can block or delete cookies in your browser settings, but some parts of the Marketplace, such as checkout, may not work without them.

We will only send you marketing by email or SMS where you have consented or where otherwise permitted by the Spam Act 2003 (Cth). You can unsubscribe at any time using the link in any marketing message or by contacting us. We will continue to send you service messages about your orders.

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Measures include encryption of data in transit (TLS), access controls and use of PCI DSS-compliant payment providers. No online system is completely secure. If a data breach is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by law.

We keep personal information only for as long as we need it for the purposes described in this policy, including to meet legal, tax and record-keeping obligations. We then take reasonable steps to destroy or de-identify it.

The details we receive at sign-in come from your member program account, so the easiest way to update them is through that program. You can also ask us for access to, or correction of, the personal information we hold about you by contacting our Privacy Officer. We will respond within a reasonable time, generally within 30 days. If we refuse a request, we will explain why, as permitted by law.

If you believe we have breached this policy or the Australian Privacy Principles, please contact our Privacy Officer with details of your complaint. We will acknowledge it and aim to respond within 30 days. If you are not satisfied with our response, you can contact the OAIC at www.oaic.gov.au or on 1300 363 992.

The Marketplace is intended for people aged 18 and over. We do not knowingly collect personal information from children.

We may update this policy from time to time. The current version will always be available on the Marketplace, with the date it was last updated.

Post: Suite 601, 12–14 Marine Parade, Southport QLD 4215