Dispatched in 2 business days
Suppliers dispatch within two business days of your order. Delivery is calculated at checkout and shown in full before you pay.
HELP CENTRE
Help & Information
Answers to common questions, plus everything you need to know about delivery, returns and refunds. Can’t find what you’re looking for? Our team is one message away.
Frequently asked questions
Tap any question to see the answer.
ORDERS & PAYMENT
DELIVERY & TRACKING
RETURNS & REFUNDS
MEMEBERSHIP & ACCOUNT
Shipping & delivery
Orders are fulfilled and shipped directly by our seller partners, so you get the product straight from the people who know it best.
4–10 business days
Most orders arrive within 4–10 business days.
Tracked, Australia-wide
We deliver across Australia with email tracking the moment your order is dispatched.
Multiple sellers, multiple parcels. If your order contains items from more than one seller, they may be dispatched and arrive separately. Delivery may be charged for each item, and all delivery costs are shown at checkout before you pay.
Remote & bulky deliveries. A small number of large or remote-area deliveries attract an additional charge. This is always calculated and shown clearly at checkout before you pay.
Delivery restrictions. We can’t deliver to PO boxes or parcel lockers unless the product page says otherwise, and some sellers can’t deliver to remote or offshore areas. Any restriction is shown on the product page or at checkout, depending on the seller.
Tracking your order. You can follow the status of every order any time from the Orders section of My Account.
Returns & refunds
We want you to love what you buy. Changed your mind? You can return most items within 30 days of delivery – check the product page for any exclusions. Faulty or not as described? You're always covered by the Australian Consumer Law.
30-day returns, your consumer rights protected
Change your mind within 30 days of delivery and you can return most items for a refund. Some items are excluded - these are identified on the product page. Nothing here limits your rights under the Australian Consumer Law: for faulty or misdescribed items, those rights always apply.
How to return an item
- 1
Open the order in My Account and select Request a return
- 2
We coordinate the return directly with the seller and send you the return instructions and any printable label required, usually within two business days.
- 3
Once the seller receives your return, it’s assessed within two business days. Once approved, your refund is processed to your original payment method, usually within one business day. Allow up to five business days for it to appear, depending on your bank.
Condition of returns. For change-of-mind returns, items must be unused, complete and in their original packaging. Faulty or damaged items can be returned even after use, in line with your consumer rights.
Return postage. Change-of-mind return postage is covered by you, and the original delivery charge is not refunded. For faulty, damaged or incorrectly supplied items, we cover return postage and refund the delivery charge as well.
Faulty or not as described? Get in touch and we’ll arrange a repair, replacement or refund in line with your rights under the Australian Consumer Law.
Didn't find your answer?
Our Australian-based support team is happy to help with anything — orders, delivery, returns or your membership.
